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Stories + Resources Insights for Entrepreneurs
Explore our curated content hub for entrepreneurs. Dive into expert insights, success stories, and practical advice to fuel your business growth and personal development.
Customer Service Rules vs. Guidelines
By Shep Hyken, an EO St. Louis member and Chief Amazement Officer at Shepard Presentations Two words that can drive me crazy are “company policy.” Policies are often used as unbendable rules that are not conducive to customer service and creating a customer-focused company atmosphere. Let me share a story with you to illustrate the
EOer Scripts A New Chapter
by Matthew Weiss, an EO New York member and president of Weiss and Associates, PC Having been an EO member since 1996, I’ve participated in hundreds of learning events, Universities, Forum meetings and other business learning opportunities. Through the years, the accumulation of this learning has helped me minimize the need for my involvement in
What I’ve Learned After Four Years in Business
by Matt Heinz, an EO Seattle member and CEO of Heinz Marketing Inc. Exactly four years ago today, Heinz Marketing became a real thing. The Monday before Thanksgiving in 2008 I was finally on my own. The stock market, you probably remember, had just tanked. My wife was pregnant with our first child. So, of
Selling Your Business: The Good, the Bad, and the Ugly
By Mark Tepper, the president of Strategic Wealth Partners and an EO Cleveland member Like all major events in life, the day you sell your business can either be one of the greatest, most joyful things you’ll ever experience or one that will bother you for years to come. For too many entrepreneurs, it’s the
How EO Changed My Leadership Style
By Mandy Gilbert, founder and CEO of Creative Niche and an EO Toronto member Much of an entrepreneur’s time is spent growing their business, landing new clients and managing people. Most of us try to lead by example and rarely focus on changing our leadership styles. I recently learned, however, that sometimes we need to